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FAQs

Getting to Know Us

Who are we?

Located in the heart of historic downtown Winter Garden on Plant Street, the Garden Theatre is a nonprofit organization committed to enriching, engaging, and entertaining through creative experiences. The historic theatre, which reopened 2008, showcases an atmospheric theatre in a Mediterranean Revival-style venue. The Garden Theatre hosts live plays, concerts, movies, and more to the residents of and visitors to the city of Winter Garden.

PHONE / 407.877.GRDN (4736)

ADDRESS / 160 W Plant St, Winter Garden, FL 34787

I’d like to donate to the nonprofit Garden Theatre. How do I do that?

Please visit our Support page for the different ways you can donate to the Garden. Be it a one-time gift, or a recurring one, all donations are greatly appreciated!

How do I find out what’s currently playing or coming soon?

This website is the best place for up-to-date information on upcoming events. If an event is taking place at the Garden Theatre but is not listed on the site, it either means that it is not open to the public or is being ticketed by another organization renting the theatre. You can also find plenty of updates on our social media pages.

SOCIAL /  Facebook : Instagram

Is show content appropriate for everyone?

Garden Theatre prides itself on offering a diverse selection of theatrical entertainment. Not all productions may appeal to every person or be appropriate for all ages. We do our best to provide content advisories for each show, on the show page on our website.  If you have additional questions about show content or stage effects (such as theatrical fog or strobe lights) that might have a bearing on your comfort, please contact the box office at 407-877-4736 ext. 0.

Do you rent the theatre space to businesses, organizations, or individuals?

Yes, the theatre has some availability during the year for a limited number of rentals for corporate meetings, private screenings, weddings, and other special events. Find out more by visiting our Private Rentals page

 

Want to discuss a show sponsorship? Please email info@gardentheatre.org.

Purchasing Tickets

We recommend getting your tickets as soon as you’ve made the decision to attend an event. The Garden Theatre is an intimate venue with 295 seats, and some performances fill up quickly. If tickets are available the night of the show, they are sold on a first-come, first-served basis and seating may be limited.

The show date I am considering says it’s a “preview.” What are “preview” performances?

The first performances of a professional run are known as “preview” performances. These are full performances presented with all of the full elements of the show – the billed cast, costumes, lighting, audio, sets, etc. Preview performances prior to opening night are used by the creative team to evaluate audience responses and to continue fixing any structural, technical, or other issues. As the final details of the show are being worked through, there may be some stopping of action. The creative team may make changes to the show up until opening night, when the show is “frozen” until the end of the run.

Where do I buy tickets?

You may purchase tickets online (using this website), by calling the Box Office, or by visiting the Box Office. The Box Office is open Tuesday – Saturday, 12 – 4 pm, as well as 2 hours prior to any showtime.

Beware of third-party ticket sellers who try to look like Garden Theatre. Make certain you are purchasing tickets directly from our website. Tickets purchased from unauthorized sources may not be honored.

How do I get my tickets?

Once you’ve made a ticket purchase, you may bring your smartphone or printed email ticket with you and present it to the ticket taker for seating. Tickets cannot be mailed.

When is the Box Office open?

The Box Office is open Tuesdays through Saturdays 12pm – 4pm, and always two hours prior to show time.

Can I save on tickets by purchasing a subscription?

Yes. 3-Show and 5-Show Subscriptions are currently on sale for the 2024-2025 Broadway on Plant Series, which includes: “Little Shop of Horrors,” “Pippin,” “Scrooge!,” “The Play That Goes Wrong,” and “The Elaborate Entrance of Chad Deity.” Visit our subscriptions page to find out about all the benefits and to purchase your subscription.

Are there discounts available for large groups?

Yes. For 10 or more tickets, please contact Group Sales Manager Jean Boone at 407-877-4736 ext 208 or jean@gardentheatre.org to receive a group discount. Group Sales is available Monday through Friday, 10am-4pm.

Are there discounts available for individuals?

For select productions, we offer discounted tickets and packages. All discounts are subject to availability and none are valid for previously purchased tickets*. Discounts cannot be combined or used in combination with other offers.

Discounts are available for military, first responders, teachers, seniors, and students during seat selection by selecting your preferred seat, then clicking “Change” next to the listed price*. Patrons with discounted tickets will be required to show ID upon event check-in.

*PLEASE NOTE: If you are unable to successfully complete a transaction at the discounted price or have difficulty using a promo code, contact the Box Office for assistance with your purchase as discounts will not be applied on previously purchased tickets.

Call or visit the Box Office during Box Office hours for assistance. Box Office hours are Tuesday – Saturday from 12:00 pm – 4:00 pm. The phone number is 407-877-4736 ext. 0.

Who qualifies for the senior ticket rate?

Persons aged 60 years and older.

I’m bringing a child. Do they need their own ticket?

Children are welcome to attend if you purchase a ticket for them.

  • Children under the age of 3 are not permitted in the theatre during live theatre performances, or Interactive and Classic movies.
  • Children ages two and under are welcome to attend all educational performances, sensory-friendly performances, or children’s movies. Lap sitting will be permitted but all children must have a ticket regardless of age.

Are there rush ticket opportunities?

A limited supply of rush tickets may be available for each public performance. Tickets are $25 and are only available in person at the box office, 2 hours prior to the show. Limit 2 per person. Rush tickets cannot be reserved online or by calling the box office.

Why do you charge a ticket fee?

Garden Theatre uses a ticketing system to offer patrons conveniences like online ticket sales, credit card sales, reserved seating, easy ticket exchanges, ticketing history, membership benefits, etc. Ticket processing fees help the Garden Theatre cover the cost of this system and credit card processing – these are charged for online, phone, and in-person purchases.

What is your refund and exchange policy?

While we do not offer refunds, we gladly offer an exchange of your tickets for a $5 fee per order (even if one order includes multiple tickets). The exchange must occur up to two hours prior to the performance for which you are currently ticketed. The Garden Theatre will not offer compensation for performances missed due to a patron’s no-show by curtain time. If you are unable to make a performance, please call the Box Office at 407-877-4736 x0, or email us at boxoffice@gardentheatre.org.

What is Garden Theatre’s waitlist policy?

The Garden Theatre does not offer a waitlist. If a show is sold out, we cannot guarantee seats to patrons wanting to purchase tickets. We encourage you to purchase tickets as early as possible to ensure your seats.

Know Before You Go

What are my options for parking?

A free public parking garage is located directly behind the Garden Theatre. The garage is located at 160 S Boyd St. with entrances on S. Lakeview Ave. and S. Boyd St. There is also limited street parking (including several handicap accessible spaces) available on Plant St. and surrounding side streets.

Other parking options in the vicinity of the theatre can be found on the City of Winter Garden Parking Map.

Ticketholders for Saturday matinee performances should be aware that parking may take extra time due to the Winter Garden Farmers’ Market event.

What should I wear to a performance?

Garden Theatre does not have a dress code. The Garden does, however, adhere to a strict no shirt, no shoes, no show policy. We also ask that you not wear clothing with offensive language. Note that our facility is air conditioned for your comfort — please dress appropriately.

What is expected of patrons during an event?

In order to make each guest comfortable while watching a show, common courtesies should be maintained by each audience member.

  • Allow plenty of time to arrive at the theatre and to find your seat, so that you are seated before the show begins.
  • Your cell phone must be turned off or muted. Absolutely no phone conversations will be allowed during the performance. Texting is also disruptive to everyone around you. Keep your cell phone in a place where the lighted screen is not seen by other patrons, disturbing their experience.
  • No photos, video or audio recordings are allowed of the action on stage. It is distracting to other guests and to the performers onstage who are prepared to give you the best performance possible. Also, it is illegal in many instances. The majority of most performance contracts strictly forbid the recording of a performance, other than the specific permissions given to the producer of the show. Set designs, costume designs, direction, performances and the script and music are all the intellectual property of those who created them.
  • Limit your conversation with other audience members during the performance. There should be no loud talking, especially during quiet moments in the action on stage. Please keep your voice to a whisper if you need to talk. It is preferred that you wait until intermission or until after the show to conduct your conversation. Also, unless encouraged by the actors, please refrain from singing along. While you may have a beautiful voice, other patrons have not purchased a ticket to be distracted by you.
  • Because of the gentle slope of the theatre floor, no hats should be worn while inside the theatre auditorium during the show as they will limit the visibility of other guests.
  • Please stay seated during the performance. Visit the restroom and concessions prior to the start of the performance or at intermission.
  • Management reserves the right to remove patrons who are disruptive.

When do doors open for seating?

Theatre doors will open for seating 30 minutes prior to the show.

Can I bring in outside food and drink? Do you offer concessions?

Concessions will be available before the show and during intermission (unless the event is a one-act show). Outside food and drink are not permitted. Concessions offers assorted non-alcoholic drinks, alcoholic beverages, assorted candies and freshly popped popcorn. At some performances, specialty craft cocktails may be available for purchase.

Alcoholic beverages must be consumed in the Garden Theatre building and may not be brought out of the theatre building.

What is your latecomer seating policy?

Seating begins 30 minutes prior to curtain. For the safety of our performers and the benefit of fellow patrons, late seating is at the discretion of the House Manager and you may not be seated in your original seats. You will be admitted at intermission if there is not an appropriate time prior to intermission. Plan to be comfortably in your seat prior to the beginning of the show; this will make your experience and the experience of those around you more enjoyable.

Are you a nonprofit with a ticket donation request?

Please complete the request form below a minimum of two (2) weeks prior to your event. Requests are processed within 5 business days.

Due to the heavy volume of donation requests, we regret we are unable to accept walk-up, phone, or email requests or communication regarding requests or inquiries. To qualify for a ticket donation:

  • The organization must be a registered nonprofit located in the state of Florida.
  • Garden Theatre cannot donate to organizations with fundraisers for political purposes or to organizations with religious affiliations that could jeopardize our nonprofit status.
  • Garden Theatre can only donate to your organization once per season.
  • Requests must be made directly by/from the eligible organization or by an individual serving in an official capacity at that organization (on a host committee, etc.)

Garden Theatre has the right to void any ticket donation requests that are in violation of our policies. In addition, Garden Theatre can only approve a limited number of ticket donation requests each season. We apologize if your request cannot be fulfilled.

Click Here to Submit Your Application

My question isn’t answered here. What should I do?

Send an email to boxoffice@gardentheatre.org or call us at 407-877-4736 x0 and we’ll have an answer for you!

For questions about advertising in our show playbills, please email info@gardentheatre.org.

Want to discuss a show sponsorship? Please email info@gardentheatre.org.

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